After placing an order, you will receive an email confirmation from us (Amazon Fashions) as well as from the payment gateway used (eg. PayPal or eWAY).
We aim to process your order within 2 business days of receiving it.
We use Sendle or Australia Post for all our domestic deliveries. We use Australia Post (International) for all international shipping.
Delivery times will differ depending on which method is used, but as a guide, the closer you are to Ballina (our store location), the sooner you will receive your parcel. Once we have sent your parcel we will provide you with the tracking information. You can then check the relevant website for more detailed tracking information and an estimate of how long your delivery might take.
If you live in Ballina (NSW), your parcel may be hand delivered. If you do not wish this to occur, please make a note on the order and the parcel will instead be posted. Alternatively, you can collect your parcel from our River Street store. If you select this option, please wait to hear from us that your order is ready to collect.
We accept no responsibility for any delays caused by Australia Post or any other courier service used.
Most items in our shop are received by Australian customers between 2 days and 2 weeks (assuming a non-remote location). In the unlikely event that the item you have ordered is no longer available, we will let you know within 2 business days of your order. You will be given the option to wait until more stock arrives or to cancel your order and receive a full refund.
Please allow 1 - 2 weeks for the delivery of Miss Anne formal gowns (in Australia) as all stock is held in Sydney and only gets shipped to us once an order has been placed. Therefore, there will be 2 - 3 days between the time you place an order and the time we actually send to you. If the Australian warehouse has run out of the style you ordered, we will place that style on back order and it will be shipped as soon as new stock becomes available (usually within 4 weeks). We will notify you within 2 business days if any items are not immediately available, and you will be given the option to go ahead with the back order, or cancel if the delivery time frame does not suit. If the style you ordered is no longer available, or back order is not an option, you will be given a full refund.
If you require any of our formal styles urgently - please contact us to check availability prior to making your purchase.